Frequently Asked Questions


How is a 3D model created?

The Matterport Pro 3D Camera is placed in multiple positions throughout the space. In each position, the camera rotates with its built-in motor to gather data in 360 degrees. An iPad is used as a remote control for the camera and to store the scan data to be uploaded later. The camera has a built-in WiFi network for the iPad to connect to. Later the iPad is connected to the Internet to upload the data to the Matterport Cloud for processing. It takes 1 to 2 hours for the data to be processed into a model. That model can then be shared online with a web link or embedded in a website.

How is a 3D model different from a typical panoramic photo?

A panoramic photo depicts a space from one fixed viewpoint and lets you turn left or right. A 3D model lets you walk through the space to experience it as if you were there.

Is special lighting required?

No special lighting is required. The camera collects HDR (high dynamic range) data and automatically balances the bright and dim areas of the property.

Scanning a Property

How long does it take to scan a typical home?

It takes one (1) minute per scan. A typical 2,000-square-foot home can be scanned in about an hour with about 60 scans.

How large of an area can be scanned?

Two hundred (200) scans would be enough to build a model of an area up to 15,000 square feet. That can vary, depending on the layout of the property and furniture.

Can you scan outdoors?

The Matterport Pro 3D Camera is ideally used indoors and does not function as well in sunlight or in wide open spaces. Some camera users have had success with external spaces, such as gardens and patios, when there is no direct sunlight (such as at dawn or dusk).

What will be scanned for my model?

All rooms in a property must be physically connected to be part of the same scan. Each detached building (such as garages, cottage houses, sheds, etc.) must be treated as a separate scan.

What if there is something visible in my model that I wish removed?

Items/imagery found in the model view cannot be removed after the scan has been uploaded. Removing these items will require the purchase of a new scan. Virtual Realty LLC is not responsible for any items left in view that may be inadvertently photographed/scanned.


Will you make a 3D model of any property?

We will scan any property located in the Tricounty area of South Carolina, including Charleston, Berkeley, and Dorchester counties. Any distance farther than 20 miles from the Charleston, SC city limits may incur a mileage surcharge.

Using a 3D Model

Which browsers are compatible with the 3D model?

The 3D model uses WebGL, the modern standard for 3D content viewed on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android.

How do I embed the 3D model in a website?

Embedding a model is straightforward; it is similar to embedding a YouTube video. Here is a sample embed code for a model:

<iframe width="853" height="480" src='' frameborder="0" allowfullscreen></iframe>